Contact Us

Need help? The Jili support team is here for you anytime. Whether it’s a question, issue, or feedback, we’re available round the clock to back you up.

How to Reach Us

Email Support

Drop us an email at jili-service@jilicasino.com, and we’ll get back to you within 24 hours.

Live Chat

Need help right now? Our live chat is the fastest way to reach us, just hop on our website, and our team will assist you right on the spot.

Phone Call

Prefer speaking to a person and hearing their voice? Give us a call at +63 917 123 4567. 

When You Should Contact Us

Can’t Register or Log In

If you’re struggling to sign up or access your account, our support team is ready to help. Forgot your password? Just reach out, and we’ll assist you in recovering it.

Deposit and Withdrawal Issue

New to the platform? First-time transactions can be tricky, and sometimes, things don’t go as planned. If your deposit or withdrawal isn’t processing, let us know, we’ll walk you through it. If your transaction was declined, it could be due to a policy issue, and our team can check and clarify it for you.

Need to File a Complaint

If you received a system notification about a policy violation but think it’s a mistake, don’t wait, contact us immediately. If there was an error, we’ll fix it.

Other Issues

If you run into anything else, don’t stress. Just reach out, and we’ll get things sorted as quickly as possible.

Feedback and Suggestions

We value your feedback at Jili! Your thoughts help us improve, so if you have any suggestions or comments, feel free to reach out, we’re always ready to listen.